Privacy Policy

How we collect, use, and protect your personal information

Information We Collect

Personal Information

  • Name, email address, and phone number
  • Billing and payment information
  • Emergency contact details
  • Medical information relevant to safety
  • Travel preferences and special requests

Usage Information

  • Website browsing behavior and preferences
  • Booking history and communication records
  • Photos and videos (with your consent)
  • Feedback and review submissions

How We Use Your Information

Service Delivery

  • Process bookings and payments
  • Coordinate travel arrangements
  • Provide customer support
  • Ensure safety and emergency response

Communication

  • Send booking confirmations and updates
  • Share important safety information
  • Provide trip preparation materials
  • Request feedback and reviews

Data Protection

We implement industry-standard security measures to protect your personal information:

Technical Safeguards

  • SSL encryption for all data transmission
  • Secure payment processing systems
  • Regular security audits and updates
  • Access controls and authentication

Operational Safeguards

  • Staff training on data protection
  • Limited access on need-to-know basis
  • Regular data backup and recovery
  • Incident response procedures

Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correct: Update or correct inaccurate information
  • Delete: Request deletion of your personal data
  • Restrict: Limit how we process your information
  • Portability: Receive your data in a portable format
  • Object: Opt out of certain data processing activities

To exercise these rights, contact us at privacy@kitesafaris.com